Question 1

What types of commercial spaces do you clean?

Accepted Answer

We specialize in commercial cleaning for offices, retail spaces, medical facilities, educational institutions, gyms, tech companies, co-working spaces, and non-profit organizations throughout the Greater Boston area. We tailor our services to meet the specific needs of each industry.

Question 2

How do you determine pricing for cleaning services?

Accepted Answer

Pricing is based on several factors including square footage, cleaning frequency, scope of services, and any special requirements. We provide detailed estimates after a Pre-Estimate Onsite Visit ($100-150 fee). Contact us at (781) 901-5590 for a customized proposal. We respond within 1-2 business days (24-48 hours).

Question 3

Do you offer one-time cleaning services or only recurring contracts?

Accepted Answer

We offer both! Whether you need a one-time thorough clean or ongoing daily/weekly/monthly service, we can accommodate your needs. Many clients start with a thorough clean and then transition to a regular maintenance schedule.

Question 4

What's included in your standard cleaning service?

Accepted Answer

Our standard commercial cleaning includes vacuuming, mopping, dusting, trash removal, restroom sanitization, kitchen/break room cleaning, and surface disinfection. We can customize services based on your specific needs.

Question 5

What are your operating hours?

Accepted Answer

We operate Monday through Friday, 8:30 AM - 9:00 PM. We can schedule cleaning services before, during, or after your business hours to minimize disruption. Weekend and after-hours services are available upon request.

Question 6

How far in advance do I need to book your services?

Accepted Answer

For ongoing services, we recommend booking at least 1-2 weeks in advance. For one-time or same-day rush cleanings, we'll do our best to accommodate shorter notice. Contact us to check availability for your preferred dates.

Question 7

Can I change or cancel my cleaning schedule?

Accepted Answer

Yes, we understand business needs change. We ask for at least 1-2 business days (24-48 hours) notice for schedule changes or cancellations to avoid any fees. Our team is flexible and will work with you to adjust services as needed.

Question 8

Do you provide cleaning supplies and equipment?

Accepted Answer

Yes! We bring all necessary cleaning supplies, equipment, and eco-friendly products. If you have specific product preferences or requirements, we're happy to use your preferred supplies at no additional charge.

Question 9

What areas do you serve in Greater Boston?

Accepted Answer

We serve the entire Greater Boston area including Boston proper, Cambridge, Somerville, Brookline, and surrounding communities. This includes all major business districts like Seaport, Back Bay, Financial District, Kendall Square, and more. Contact us to confirm service in your specific location.

Question 10

Do you serve suburban areas outside of Boston?

Accepted Answer

Yes! We extend our services to many suburban communities in the Metro Boston area. If you're unsure whether we service your location, please reach out and we'll be happy to discuss coverage options.

Question 11

Are your cleaning professionals trained and vetted?

Accepted Answer

Absolutely. All our cleaning professionals are thoroughly trained and vetted to ensure the highest standards of professionalism and reliability. We prioritize security and trustworthiness to ensure peace of mind for our clients.

Question 12

What cleaning products do you use? Are they eco-friendly?

Accepted Answer

We use professional-grade, eco-friendly cleaning products that are safe for your employees and the environment. Our products are effective against germs and bacteria while minimizing harsh chemicals. We can accommodate any specific product requirements you may have.

Question 13

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If you're not completely happy with our service, contact us within 1-2 business days (24-48 hours) and we'll return to address any concerns at no additional charge. We stand behind our work with a 100% satisfaction guarantee.

Question 14

How do you ensure consistent quality?

Accepted Answer

We maintain quality through regular training, detailed cleaning checklists, supervisor inspections, and client feedback. Each team follows a proven cleaning protocol tailored to your facility's needs, ensuring consistent results every time.

Question 15

How do I get a quote for cleaning services?

Accepted Answer

Simply fill out our contact form, call us at +1 (781) 901-5590 or +1 (781) 927-4281, or email us at info@gentlecleanersllc.com. We'll schedule a Pre-Estimate Onsite Visit ($100-150 fee) to assess your needs and provide a detailed quote. We respond within 1-2 business days (24-48 hours).

Question 16

What information do you need to provide a quote?

Accepted Answer

To provide an accurate quote, we'll need to know your facility size (square footage), type of business, desired cleaning frequency, specific services needed, and any special requirements. An on-site visit helps us give you the most precise estimate.

Question 17

How quickly can you start services after I sign a contract?

Accepted Answer

We can typically start services within 3-5 business days after contract signing, depending on scheduling availability. For urgent needs, we'll do our best to accommodate faster start dates.

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